How to add or edit an email address using the Control Panel
- Logon to the control panel at http://admin.anySiteHosting.com
- Click the Domains icon
- Click your Hosted Domain
- Scroll down the page and click on the Email Addresses icon
- Click the Add button to add an address, or click an address already listed to edit its settings
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How to update, add, delete email accounts using the webmail system
- Logon to webmail at http://mail.anysitehosting.com
- NOTE: You will need to logon to webmail with an account that has ADMIN access to the webmail system. Please contact support to request your email account be setup as a webmail administrator.
- Click the Settings icon at the top of the page
- Expand the Domain Settings section in the navigation pain on the left
- Click the Users icon
- Double-click the user you would like to work with
- Select the tabs, and change the settings you need to in the main section and click the Save button near the top when you are complete.
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Working with Multi-Recipient Addresses
- Logon to the control panel at http://admin.anySiteHosting.com
- Click the Domains icon
- Click your Hosted Domain
- Scroll down the page and click on the Multi-Recipient Addresses icon
To EDIT a list:
- Click the list you want to work with
- Add/remove recipients from the list and click the [Save] button
To ADD a list:
- Click the [Add New]
- Enter a name for the list
- Enter the receipient addresses
- Click [Save]
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Folder Auto-Clean Settings
To VIEW your Email Folder Auto-Clean settings:
- Logon to webmail at http://mail.anysitehosting.com
- Click the Settings icon at the top of the page
- Expand the My Settings section on the left
- Expand the Filtering section
- Select the Folder Auto-Clean item
- Select the Folders tab in the main content window and review your settings
To EDIT your Email Folder Auto-Clean settings:
NOTE: You will need to logon to webmail with an account that is set as a webmail domain admin. Please contact support to request your email account be setup as a webmail administrator.
- Logon to webmail at http://mail.anysitehosting.com
- Click the Settings icon at the top of the page
- Expand the Domain Settings section on the left
- Expand the Advanced Settings section
- Select the Folder Auto-Clean item
- Select the Options tab in the main content window
- Select the Override auto-clean settings for this domain
- Optionally select the Enable users to override auto-clean settings checkbox based upon your requirements
- Click Save
- Select the Folders tab
- Select the check box for the folder who's rules you wish to adjust and click the Edit (pencil) icon on the button bar
- Select the Folder from the drop down list
- Select the Type of rule from the type drop down list
- Select the Folder Size Before Auto-Clean - this is the size the folder will be when this rule is activated.
- Select the Folder Size After Auto-Clean - this is the size the folder will be after the rule has performed the clean up.
- Check the Enable... checkbox to enable this rule
- Click the Save button
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Information for setting up your email software
POP3 Server: mail.YOURDOMAIN (or mail.anysitehosting.com)
SMTP Server: mail.YOURDOMAIN (or mail.anysitehosting.com)
Username: YOUR FULL EMAIL ADDRESS (example: support@anysitehosting.com)
Password: YOUR EMAIL PASSWORD
SMTP/Outgoing Authentication: REQUIRED (use same logon info as above)
IMAP is supported as well.
IMAP Server: mail.YOURDOMAIN (or mail.anysitehosting.com)
You may also check your email any time via webmail: http://mail.YOURDOMAIN (or http://mail.anySiteHosting.com)
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Mailbox size reports for the domain
To view mailbox size usage reports for your domain* follow these steps:
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Select the Reports button at the top of the page
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Expand the Domain Summary Reports folder on the left
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Expand the Traffic Reports folder under that
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Select the Disk Usage item directly under that
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The Disk Usage report (split out by mailbox user) will display in the center pane
*Please note: Your email account must be setup as an Email Domain Administrator within SmarterMail to run a disk usage report for all users in the domain. Please email Support@anySiteHosting.com to request this setup.
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Webmail - how to logon
To utilize our webmail system, follow these steps:
- Visit http://mail.anySiteHosting.com
- In the Email Address field, enter your full email address (yourName@yourDomain.com)
- In the Password field, enter your email account password
- Click the Login icon
- (if presented with a Welcome To SmarterMail screen, set your time zone)
- Once logged in, click the Inbox icon on the left, and select an email to view.
If you have any questions, please send an email to Support@anySiteHosting.com and we will be happy to help you!
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Catch All Email Accounts Prohibited
Effective 2004-11-18, anySiteHosting.com will no longer be supporting "catch all" mail accounts on our shared and reseller hosting platforms. Recently, our mail server has been suffering from performance issues directly attributed to catch-all mail accounts being attacked by spammers.
The biggest impact they have on our servers is when a domain with a catch-all mail account configured is hit by a dictionary spam attack. This style spam attack randomly tries to send email messages to thousands of unique email addresses at a particular domain. When the catch-all account is configured, this causes the mail server to accept all of this spam and valuable processing time and resources are wasted dealing with the massive flood of messages. In some cases, the attack is so severe that it causes the mail server to become completely unresponsive.
A secondary impact of these dictionary attacks occurs after the catch-all account is deleted. Because the spammers have successfully delivered email to thousands of unique accounts, they now continue to send email to these email addresses on a daily basis. Even once the catch-all has been disabled for a domain, these repeated attempts to deliver mail to non-existent addresses can sometimes be so severe that the net effect is a denial of service attack on our mail server's SMTP service.
Instead of using a catch-all mail account, we suggest that you configure mail forwarders for individual email addresses that you actually want to accept incoming email for, and then direct those forwarders to a single POP3 account. For example, if you want to accept email for info@domain.com, sales@domain.com, and support@domain.com, but want all of that email to be directed to owner@domain.com, you would setup a POP3 account for owner@domain.com, and setup the other email addresses as forwarders.
Please note, that if you already have a catch-all account configured, we will allow you to leave the catch-all enabled, unless it comes under attack. We are sorry for an inconvenience this change may cause you, but taking this step is necessary in order to provide a reliable hosting platform.
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Email Forwarding Blocked to Certain Domains
This only applies to shared and reseller hosting customers
Effective 2006-12-01
E-mail forwarding to the following service providers will no longer be permitted:
- aol.com
- qwest.net
- comcast.net
- verizon.net
- msn.com
- hotmail.com
- live.com
- yahoo.com
- att.net
- swbell.net
- sbcglobal.net
- prodigy.net
- snet.net
- bellsouth.net
- pacbell.net
- ameritech.net
- nvbell.net
In order to ensure deliverability of email sent by our customers to accounts at the above noted domains, we are forced to block all email forwarding to these domains. Presently, all of these domains have extremely stringent anti-spam filtering policies in place. If one of our customers configures their email account hosted with us to forward to their personal mailbox with one of the noted service providers and the service provider detects that message as spam, they believe that we are the source of the spam. As a result, our mail server gets blacklisted, even though we are not responsible for this spam.
Unfortunately, even though we are not responsible for this spam, these service providers noted have repeatedly been blacklisting our mail servers, causing legitimate email to be blocked. If you or your customers have forwarders configured to one of the above service providers, please remove the forwarding and convert them to POP3 accounts.
Also, please note that this change only impacts forwarders. You will still be able to send email to the above noted service providers. In fact, this change will actually make mail delivery to these service providers more reliable, since they will not be repeatedly blacklisting our servers.
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Mail Server Disk Space Limits
In order to provide a high quality of service for all of our shared and reseller customers, we place limits on both the maximum individual mailbox size and maximum individual domain size. The default maximum individual mailbox size is 500MB. The default maximum individual domain size is 1000MB. If your individual mailbox or total domain usage exceed these limits, no further messages will be accepted for individual mailbox or individual domain that has exceeded the allocated quotas until the mail server usage is reduced. The limits we have in place are sufficient for more than 99% of the customers that we host.
If you believe our default limits are too low for your needs, you can open a support ticket and we can increase your limit for a particular domain to our high usage mail server limits. The high usage limits feature a maximum mailbox size of 1000MB and an individual domain size of 5000MB. This advanced mail server package has it's own fee structure in addition to your monthly or annual hosting fees.
(This only applies to shared and reseller hosting customers)